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Sunday, 20 May 2012

SMaRT: A Workbench for Reporting the Monitorability of Services from SLAs

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H.Foster and G.Spanoudakis, SMaRT: A Workbench for Reporting the Monitorability of Services from SLAs, 3rd International Workshop on the Principles of Engineering Service-Oriented Systems (PESOS) located at the IEEE International Conference on Software Engineering, Honolulu, HI, USA, May 2011.

Abstract

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Service Level Agreements (SLAs) for Software Services aim to clearly identify the service level commitments established between service requesters and providers. A dynamic configuration for the monitoring of these SLAs provides the opportunity for service monitor providers to offer and release monitoring infrastructures for different types of services. Whilst there has been work on automating this monitor matching and configuration, additional support may be needed in the negotiation and provision of monitors for which the current monitoring infrastructure does not provide suitable SLA term monitors. In this paper we describe an approach to effectively report and assist service monitoring support groups in managing this provision. The approach described is illustrated with mechanical support in the form of a SMaRT Workbench Eclipse IDE plug-in for reporting on the monitorability of SLAs for service monitoring infrastructures.

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